What is digital experience in 2024?
You have heard these terms a lot. It's the sum of all customer interactions with your brand through digital channels like websites, mobile apps, and social media. In business, where 85% of customer interactions are predicted to occur online (Forrester), providing a seamless digital experience is crucial. A seamless digital customer experiences boosts customer satisfaction and drives loyalty and revenue. In this post, you'll explore the components of the digital experience, the role of digital experience platform, emerging trends, and strategies to measure and improve your digital customer experience.

#viitorcloud